FAQ's
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.
what is a wax melt? A wax melt is a scented piece of wax, much like what you'd find in a candle jar - but without a wick! To fill your home with fragrance you simply warm up and melt the wax using either a tealight burner or electric heated burner.
What ingredients are in Smellascents Waxmelts? We only use 100% Soy Wax & carefully chosen fragrance oils of the best quality.
How much wax should i use in my wax burner?1-2 Pieces depending on how strong you want the scent or on the size of your room. Please ensure you don't overfill your burner. One or two Pieces is enough.
Can i use Smellascents in my electric burner? You can, customers find scent stronger using a tealight burner as it heats up quicker.
How do i remove the wax from my burner? Wait until wax cools & hardens, gently add a slight pressure to one end to the wax pops out. You could also use cotton balls/pads to soak up the melted/molten wax and dispose of accordingly.
When do i change the wax? When The Wax Is Spent And No More Scent Is Being Released From It, Or Sooner If You Would Like A Change. The Wax Does Not Evaporate When Its Liquid, The Scent Is Only Dispersed.
How Intense is the scent from these waxmelts? When The Wax Is Spent And No More Scent Is Being Released From It, Or Sooner If You Would Like A Change. The Wax Does Not Evaporate When Its Liquid, The Scent Is Only Dispersed.
How Long Should my tealight burner be lit for? We recommend burning your burner with 1-2 parts waxmelt for no longer than 3-4 hrs.
How long does delivery usually take? Usually from point of ordering orders are dispatched same day or next working day (please be mindful of weekend & bank holiday post)
Royal mail states-
1st Class- Next working day
2nd Class- 2-3 working days
How do i set up my car Diffuser? Simply take of lid, remove rubber stopper, replace the lid & give a Gentle shake so the cork absorbs the oil. Be careful not to spill - if spillage clean off the area straight away as this may damage surface.
when the cork dries out (after hanging days/weeks) give another gentle shake & let cork absorb the oil again. Keep out of reach of children & pets.
Carpet Deodoriser Information
Carpet Deodorisers , Shake & Vacuum Directions and Safety Warning
Benefits - Helps to eliminate the smell of pet, tobacco, cooking and other bad odours that can become trapped in your carpets.
Directions for use - we recommend a patch test in a small area before use. Sprinkle onto your carpets and leave for 30 minutes then hoover up. Ensure you clean your hoover filter after each use.
SAFETY WARNING keep out of reach of children and pets. Remove pets and children from the room before and during application.
Reed Diffuser Information
About Your Reed Diffuser
Our Reed Diffusers last for up to 3 months or more, delivering you long lasting beautiful home fragrance. Each Reed Diffuser consists of a 100 ml glass bottle of your selected fragrance & 7 fibre reeds.
Reed Diffuser Safety
Always keep the bottle in an upright position. Do not use in small, confined pet areas without adequate ventilation. Do not place near a source of heat or direct sunlight. Do not place on polished, painted or plastic surfaces. Keep away from children and pets. Harmful to aquatic life with long lasting effects. People suffering from perfume sensitivity should be cautious when using this product. Always wear protective gloves when handling this product, may cause an allergic skin reaction. IF IN EYES rinse continuously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing. If eye irritation persists, get medical advice/attention. IF SWALLOWED Immediately call a doctor. IF ON SKIN Wash with plenty of soap and water. If skin irritation or rash occurs: Get medical advice/attention. If medical advice is needed, have product container or label to hand. Always read the label and instructions enclosed fully before using this product.